What if my product comes damaged?
If your product arrives damaged or defective in some way we offer a hassle-free replacement.
Here’s how:
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Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
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Attach your photos to an email and send them tohelp@ross500.com
Please include your ORDER NUMBER, FULL NAME and brief description. -
You will receive an email within 24 hours confirming that your damaged replacement will be processed.
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If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on the claim and automatically send out your replacement
